Bright Data Debug Bundle

Overview

Collect all diagnostic information needed for Bright Data support tickets: proxy connectivity, zone status, response headers, and error logs.

Prerequisites

• Bright Data zone credentials configured
• curl available
• Permission to collect environment info

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# brightdata-debug-bundle.sh
set -euo pipefail

BUNDLE_DIR="brightdata-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

echo "=== Bright Data Debug Bundle ===" | tee "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date -u)" | tee -a "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 2: Collect Environment and Connectivity

# Runtime versions
echo "--- Runtime ---" >> "$BUNDLE_DIR/summary.txt"
node --version >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "Node.js: not found" >> "$BUNDLE_DIR/summary.txt"
python3 --version >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "Python: not found" >> "$BUNDLE_DIR/summary.txt"

# Credential check (presence only, never log values)
echo "--- Credentials ---" >> "$BUNDLE_DIR/summary.txt"
echo "BRIGHTDATA_CUSTOMER_ID: ${BRIGHTDATA_CUSTOMER_ID:+[SET]}" >> "$BUNDLE_DIR/summary.txt"
echo "BRIGHTDATA_ZONE: ${BRIGHTDATA_ZONE:-[NOT SET]}" >> "$BUNDLE_DIR/summary.txt"
echo "BRIGHTDATA_ZONE_PASSWORD: ${BRIGHTDATA_ZONE_PASSWORD:+[SET]}" >> "$BUNDLE_DIR/summary.txt"
echo "BRIGHTDATA_API_TOKEN: ${BRIGHTDATA_API_TOKEN:+[SET]}" >> "$BUNDLE_DIR/summary.txt"

# SSL cert check
echo "--- SSL Certificate ---" >> "$BUNDLE_DIR/summary.txt"
if [ -f "./brd-ca.crt" ]; then
  openssl x509 -in ./brd-ca.crt -noout -subject -enddate >> "$BUNDLE_DIR/summary.txt" 2>&1
else
  echo "brd-ca.crt: NOT FOUND" >> "$BUNDLE_DIR/summary.txt"
fi

Step 3: Test Proxy Connectivity with Verbose Headers

# Proxy connectivity test with full response headers
echo "--- Proxy Test ---" >> "$BUNDLE_DIR/summary.txt"
PROXY_USER="brd-customer-${BRIGHTDATA_CUSTOMER_ID}-zone-${BRIGHTDATA_ZONE}"
curl -x "http://${PROXY_USER}:${BRIGHTDATA_ZONE_PASSWORD}@brd.superproxy.io:33335" \
  -s -D "$BUNDLE_DIR/proxy-headers.txt" \
  -o "$BUNDLE_DIR/proxy-response.txt" \
  -w "HTTP %{http_code} in %{time_total}s\n" \
  https://lumtest.com/myip.json 2>> "$BUNDLE_DIR/summary.txt" || echo "Proxy FAILED" >> "$BUNDLE_DIR/summary.txt"

# Extract X-Luminati headers (error details)
grep -i "x-luminati\|x-brd" "$BUNDLE_DIR/proxy-headers.txt" >> "$BUNDLE_DIR/summary.txt" 2>/dev/null || true

# Direct connectivity test (bypasses proxy)
echo "--- Direct Connectivity ---" >> "$BUNDLE_DIR/summary.txt"
curl -s -o /dev/null -w "brightdata.com: HTTP %{http_code}\n" https://brightdata.com >> "$BUNDLE_DIR/summary.txt"
curl -s -o /dev/null -w "status page: HTTP %{http_code}\n"  >> "$BUNDLE_DIR/summary.txt"

# Port check
echo "--- Port Connectivity ---" >> "$BUNDLE_DIR/summary.txt"
nc -zv brd.superproxy.io 33335 >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "Port 33335: BLOCKED" >> "$BUNDLE_DIR/summary.txt"
nc -zv brd.superproxy.io 9222 >> "$BUNDLE_DIR/summary.txt" 2>&1 || echo "Port 9222: BLOCKED" >> "$BUNDLE_DIR/summary.txt"

Step 4: Check Zone Status via API

# Zone status (requires API token)
if [ -n "${BRIGHTDATA_API_TOKEN:-}" ]; then
  echo "--- Zone Status ---" >> "$BUNDLE_DIR/summary.txt"
  curl -s -H "Authorization: Bearer ${BRIGHTDATA_API_TOKEN}" \
    "https://api.brightdata.com/zone/get_active_zones" \
    | python3 -m json.tool >> "$BUNDLE_DIR/zone-status.json" 2>/dev/null || true
fi

Step 5: Package and Report

# Collect recent error logs (redacted)
if [ -d "logs" ]; then
  grep -i "brightdata\|proxy\|502\|407\|luminati" logs/*.log 2>/dev/null \
    | tail -100 | sed 's/password=[^ ]*/password=***REDACTED***/g' \
    >> "$BUNDLE_DIR/error-logs.txt"
fi

# Package bundle
tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
echo ""
echo "Bundle created: $BUNDLE_DIR.tar.gz"
echo "Contents:"
ls -la "$BUNDLE_DIR/"
echo ""
echo "REVIEW FOR SENSITIVE DATA BEFORE SHARING"

Output

• summary.txt — credentials check, connectivity results, error headers
• proxy-headers.txt — full proxy response headers with X-Luminati diagnostics
• proxy-response.txt — proxy test response body
• zone-status.json — zone configuration and status
• error-logs.txt — recent errors (passwords redacted)

Sensitive Data Checklist

ALWAYS REDACT before sharing:

• API tokens and zone passwords
• Customer IDs
• Target URLs (if confidential)

Safe to include:

• Error codes and X-Luminati headers
• Response timing
• Runtime versions
• Port connectivity results

Error Handling

If the requested evidence contains a credential, full target URL, raw payload, or collected data, stop and redact or obtain the designated security/compliance approval before collection. A failed diagnostic is recorded as a redacted status with its opaque request identifier; do not retry by changing zones or bypassing target policy.

Examples

For a scoped incident, collect the zone label, request identifier, status category, SDK/version, and timestamp in an encrypted bundle after redaction. Do not include credentials, proxy endpoints, full target URLs, response bodies, or collected data. Share only with approved responders and delete under the incident retention policy.

Resources

• Bright Data Support Portal
• Status Page
• Troubleshooting Guide

Next Steps

For rate limit issues, see brightdata-rate-limits.