Guidewire Observability

Overview

Guidewire InsuranceSuite processes claims, policies, and billing through long-running batch jobs and synchronous Cloud APIs. Observability must track claim processing times, policy synchronization health, billing accuracy, and integration endpoint status. Batch failures in ClaimCenter or PolicyCenter can silently block downstream workflows, so real-time alerting on queue depth and job completion is critical for insurance operations SLAs.

Key Metrics

Instrumentation

async function trackGuidewireAPI(endpoint: string, operation: string, fn: () => Promise<any>) {
  const start = Date.now();
  try {
    const result = await fn();
    metrics.histogram('guidewire.api.latency', Date.now() - start, { endpoint, operation });
    metrics.increment('guidewire.api.calls', { endpoint, status: 'ok' });
    return result;
  } catch (err) {
    metrics.increment('guidewire.api.errors', { endpoint, status: err.statusCode });
    throw err;
  }
}

Health Check Dashboard

async function guidewireHealth(): Promise<Record<string, string>> {
  const batchStatus = await gccAdmin.getBatchJobStatus();
  const apiLatency = await metrics.query('guidewire.api.latency', 'p95', '5m');
  const queueDepth = await gccAdmin.getIntegrationQueueDepth();
  return {
    batch_jobs: batchStatus.allCompleted ? 'healthy' : 'failed',
    api_latency: apiLatency < 500 ? 'healthy' : 'slow',
    integration_queue: queueDepth < 100 ? 'healthy' : 'backlogged',
  };
}

Alerting Rules

const alerts = [
  { metric: 'guidewire.claim.processing_time_p95', condition: '> 60s', window: '15m', severity: 'warning' },
  { metric: 'guidewire.batch.completion_rate', condition: '< 0.95', window: '1h', severity: 'critical' },
  { metric: 'guidewire.integration.queue_depth', condition: '> 500', window: '10m', severity: 'critical' },
  { metric: 'guidewire.api.error_rate', condition: '> 0.02', window: '5m', severity: 'warning' },
];

Structured Logging

function logGuidewireEvent(event: string, data: Record<string, any>) {
  console.log(JSON.stringify({
    service: 'guidewire', event,
    module: data.module, // ClaimCenter | PolicyCenter | BillingCenter
    operation: data.operation, duration_ms: data.latency,
    // Redact PII: no policyholder names, SSNs, or claim details
    claim_id: data.claimId, policy_number: data.policyNum,
    timestamp: new Date().toISOString(),
  }));
}

Error Handling

Resources

• Guidewire Developer Portal
• Cloud API Reference
• Guidewire Cloud Console

Next Steps

See guidewire-incident-runbook.