Intercom Debug Bundle

Overview

Collect all necessary diagnostic information for Intercom support tickets.

Prerequisites

• Intercom SDK installed
• Access to application logs
• Permission to collect environment info

Instructions

Step 1: Create Debug Bundle Script

#!/bin/bash
# intercom-debug-bundle.sh

BUNDLE_DIR="intercom-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

echo "=== Intercom Debug Bundle ===" > "$BUNDLE_DIR/summary.txt"
echo "Generated: $(date)" >> "$BUNDLE_DIR/summary.txt"

Step 2: Collect Environment Info

# Environment info
echo "--- Environment ---" >> "$BUNDLE_DIR/summary.txt"
node --version >> "$BUNDLE_DIR/summary.txt" 2>&1
npm --version >> "$BUNDLE_DIR/summary.txt" 2>&1
echo "INTERCOM_API_KEY: ${INTERCOM_API_KEY:+[SET]}" >> "$BUNDLE_DIR/summary.txt"

Step 3: Gather SDK and Logs

# SDK version
npm list @intercom/sdk 2>/dev/null >> "$BUNDLE_DIR/summary.txt"

# Recent logs (redacted)
grep -i "intercom" ~/.npm/_logs/*.log 2>/dev/null | tail -50 >> "$BUNDLE_DIR/logs.txt"

# Configuration (redacted - secrets masked)
echo "--- Config (redacted) ---" >> "$BUNDLE_DIR/summary.txt"
cat .env 2>/dev/null | sed 's/=.*/=***REDACTED***/' >> "$BUNDLE_DIR/config-redacted.txt"

# Network connectivity test
echo "--- Network Test ---" >> "$BUNDLE_DIR/summary.txt"
echo -n "API Health: " >> "$BUNDLE_DIR/summary.txt"
curl -s -o /dev/null -w "%{http_code}" https://api.intercom.com/health >> "$BUNDLE_DIR/summary.txt"
echo "" >> "$BUNDLE_DIR/summary.txt"

Step 4: Package Bundle

tar -czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
echo "Bundle created: $BUNDLE_DIR.tar.gz"

Output

• intercom-debug-YYYYMMDD-HHMMSS.tar.gz archive containing:
• summary.txt - Environment and SDK info
• logs.txt - Recent redacted logs
• config-redacted.txt - Configuration (secrets removed)

Error Handling

Examples

Sensitive Data Handling

ALWAYS REDACT:

• API keys and tokens
• Passwords and secrets
• PII (emails, names, IDs)

Safe to Include:

• Error messages
• Stack traces (redacted)
• SDK/runtime versions

Submit to Support

1. Create bundle: bash intercom-debug-bundle.sh
2. Review for sensitive data
3. Upload to Intercom support portal

Resources

• Intercom Support
• Intercom Status

Next Steps

For rate limit issues, see intercom-rate-limits.