MindTickle Webhooks & Events

Overview

MindTickle emits webhook events as sales reps progress through enablement programs, complete courses, submit quizzes, and are provisioned or deprovisioned from the platform. These events enable integrations such as pushing completion certificates to an LMS, syncing learner progress to Salesforce rep profiles, triggering manager alerts when quiz scores fall below threshold, and automating user lifecycle management with your IdP. All payloads are HMAC-signed JSON scoped to your company, delivered over HTTPS.

Prerequisites

• MindTickle admin access with API & Webhooks permissions enabled
• Webhook endpoint URL accessible over HTTPS (TLS 1.2+)
• Company-scoped signing secret from MindTickle Admin > Integrations (MINDTICKLEWEBHOOKSECRET)
• Express.js with raw body parsing for HMAC verification

Webhook Registration

import axios from "axios";

const res = await axios.post(
  "https://api.mindtickle.com/v2/webhooks",
  {
    url: "https://your-app.com/webhooks/mindtickle",
    events: ["course.completed", "quiz.submitted", "user.provisioned",
             "user.deprovisioned", "module.progress"],
    companyId: process.env.MINDTICKLE_COMPANY_ID,
  },
  { headers: { Authorization: `Bearer ${process.env.MINDTICKLE_API_TOKEN}`,
               "Content-Type": "application/json" } }
);
console.log("Webhook ID:", res.data.webhookId);

Signature Verification

import crypto from "crypto";
import { Request, Response, NextFunction } from "express";

function verifyMindTickleSignature(req: Request, res: Response, next: NextFunction) {
  const signature = req.headers["x-mt-webhook-signature"] as string;
  const timestamp = req.headers["x-mt-webhook-timestamp"] as string;
  if (!signature || !timestamp) return res.status(401).send("Missing signature");

  const signedPayload = `${timestamp}:${(req as any).rawBody}`;
  const expected = crypto
    .createHmac("sha256", process.env.MINDTICKLE_WEBHOOK_SECRET!)
    .update(signedPayload)
    .digest("hex");

  if (!crypto.timingSafeEqual(Buffer.from(signature), Buffer.from(expected))) {
    return res.status(403).send("Invalid signature");
  }
  next();
}

Event Handler

app.post("/webhooks/mindtickle", verifyMindTickleSignature, (req, res) => {
  const { event, data, companyId } = req.body;

  switch (event) {
    case "course.completed":
      console.log(`${data.userId} completed "${data.courseName}" — score: ${data.score}%`);
      break;
    case "quiz.submitted":
      console.log(`Quiz "${data.quizName}" by ${data.userId}: ${data.score}/${data.maxScore}`);
      break;
    case "user.provisioned":
      console.log(`User provisioned: ${data.email}, role: ${data.role}, team: ${data.teamId}`);
      break;
    case "user.deprovisioned":
      console.log(`User removed: ${data.userId}, reason: ${data.reason}`);
      break;
    case "module.progress":
      console.log(`${data.userId} at ${data.progressPct}% in module "${data.moduleName}"`);
      break;
    default:
      console.warn(`Unhandled event: ${event}`);
  }
  res.status(200).json({ received: true });
});

Event Types

Retry & Idempotency

const processed = new Set<string>();

function ensureIdempotent(req: Request, res: Response, next: NextFunction) {
  const eventId = req.headers["x-mt-event-id"] as string;
  if (processed.has(eventId)) {
    return res.status(200).json({ duplicate: true });
  }
  processed.add(eventId);
  next();
}
// MindTickle retries up to 4 times with linear backoff (5 min, 15 min, 60 min, 6 hours).
// After 24 hours of failures, the webhook is suspended and an admin email is sent.

Error Handling

Resources

• MindTickle Integrations Platform

Next Steps

See mindtickle-security-basics.